FAQ
What is the delivery time for my order?
Delivery times vary from 1 - 3 business days.
What should I do if I have not received my order?
If the delivery time of 1 - 3 business days has passed and you still have not received anything, please send an email to (info@amori-amsterdam.nl). We will investigate the status of your package for you.
I want to exchange/return my order, how do I do this?
To send a return, simply contact our customer service at (info@amori-amsterdam.nl). Include your name, order number (e.g., #0000) found in the confirmation email, and the reason for the return. We will then provide you with the return address and confirm the return. Once confirmed, you can send the product to us via a courier of your choice.
What are the costs of returns?
Unfortunately, returning items is at your own expense. The costs will depend on the courier. Please refer to the website of the courier you choose to use for more information on pricing.
What are the conditions for returning my product(s)?
There is always a return period of 14 days. The return period starts on the day you receive the item. However, there are conditions for returning:
You can only return the item if:
● The return period has not expired
● The product is in its original packaging and all tags are still attached
● The product has not been used
What payment methods can I use?
We accept payments through various methods, such as: iDeal, Bancontact, Credit Card, Apple Pay, Google Pay & Klarna. If you are unsure if your payment method is accepted, follow the steps on the payment page to view all possible options. All transactions are processed through secure and reliable payment systems, ensuring your safety.
What if I did not receive a confirmation email for my order?
This should not happen. Please send an email with your full name and email address to (info@amori-amsterdam.nl). We will assist you promptly.
Can I cancel my order?
Do you want to cancel your order for any reason? Send an email as soon as possible to (info@amori-amsterdam.nl). Include your name, order number (e.g., #0000) from the confirmation email, and also the reason why you want to cancel the order.
